Have a look through our FAQs, and if we’ve not answered your query, get in touch.
Inspections
Why online inspections?
We’ve been inspecting properties of all shapes and sizes for many years and we believe, that most, can be inspected online. Typically, there are more common issues, such as routes of escape in case of fire, low window sills, ‘eggbox’ doors that can be identified without an in person visit. If there are any issues, we’ll let you know. In addition, conducting property inspections online significantly reduces the need for travel, cutting down on carbon emissions associated with commuting to and from inspection sites. We intend to minimize our environmental impact and contribute to a cleaner, greener planet.
How does an online inspection work?
The same as a physical inspection. We would make an appointment with you, then, do a walkthrough with you at the property from front to back, bottom to top, focussing on any areas of concern you might have, and any known common issues with the age and style of the property. Please ensure you have an hour available for the appointment, if we anticipate it taking longer we will let you know.
How do I book an appointment?
Please contact us once you have registered and made payment for us to book a suitable appointment for you. In the future we hope to have an online appointment system.
What happens after my inspection?
We will produce a bespoke property plan detailing any improvements you may need to make to improve the health and safety of the property.
We will email a certificate of membership and compliance for your property to you, and you can use these to promote your membership.
What about a physical inspection?
If you request, or we recommend a physical inspection, we would do a walkthrough of the property with you, from the ground up, front to back, and in any cellars, out buildings and garden. After which we will produce a bespoke property plan detailing any improvements you may need to make to improve the health and safety of the property, including fire safety.
We will email a certificate of membership and compliance for your property to you, or, if you pay for inspection only, a certificate of inspection, and you can use these to promote your affiliation.
Membership
What type of membership is best for me?
Individual membership – this is best for you if you own one or a few short term lets. You can choose to join per property to have our knowledge and support applied to each.
Agent membership – this is best for you if you either own or manage a number of short term lets and would like inspections and reports for each of the properties to demonstrate compliance and due diligence.
How much does it cost?
£199 for the first year, £99 per year thereafter.
When you join, you’ll be asked to pay a one-off £100 sign up fee and then a recurring payment of £99 per year.
How do I sign up for the membership?
You can sign up through our website by navigating to the Membership section.
Just fill out the registration from and complete the payment process.
Payment (£100 sign up fee + £99 annual membership cost).
Make booking for telephone call consultation and schedule in online inspection.
We will email you with details on how to access the membership areas of the site.
What does membership include?
An online inspection of your property, booked at your convenience.
A full report of your property detailing and advised improvement works to meet current relevant legislation.
A fire safety plan for your property, detailing type and location of detectors, alarms, fire doors, escape routes. Please see our article Fire Safety.
Advice and support from trusted housing specialists.
Access to member only area with further advice and support.
Important updates to any legislation that may have an impact on short term lets.
What if my property is complex?
We are able to carry out inspections in person for larger or more complex properties for an additional fee. An in person inspection is £699 for members and £999 for non-members. Our inspections are all carried out by trained and experienced professionals, specialising in housing and fire safety legislation.
What can I expect when I sign up?
We will need to assess the registration form, consolidate information you have provided to us about the property and information available on the URL provided.
You will receive an email detailing how to access the membership areas of the site, and inviting you to complete your member profile and a pre-inspection form for further information about the property – we will also go through this in a pre-inspection phone call.
You will book in a telephone call with us for further information we might need about the property, assess whether the property is complex and may require a physical inspection.
We will book an online inspection of each property, this will include a full health and safety check and fire safety. We would estimate inspections will take about an hour per property and we will be able to answer any questions you might have about the process or health and safety concerns.
You will receive a property improvement plan for each property.
You will receive a certificate per property, stating membership of Safe Stays. This can be displayed as part of your online property profile and at the property, it shows your commitment to customer health and safety.
You will receive regular emails from us detailing legislative changes that may affect short term lets, health and safety changes that may impact your business, interesting case law findings, and important membership news.
Peace of mind. Safe Stays are trusted specialists and we will support and advise you as much as you need. There is no question too big or small.
How can I promote that I am a member of Safe Stays?
Being a member of Safe Stays shows real commitment to the safety of your clients and we believe safety will become an increasing consideration of holiday makers. Once members have had their inspection and property report, a high-quality certificate and our logo can be downloaded to display. Full terms and conditions apply.
Can I cancel my membership?
Memberships can be cancelled within 7 days for a full refund. After this period, cancellations will not result in a refund, but you can choose not to renew your membership for the following year.
Is there an instalment plan available for the membership fee?
Unfortunately we cannot offer instalment payment plans at this time.
How do I renew my annual membership?
Once you subscribe to the membership, it will renew automatically. If you have any issues, please contact us support@safestays.uk .
Who can I contact if I have more questions?
Please complete the form below and we will get back to you asap.